INSERT ANNOUNCEMENTS HERE

FAQs2021-11-04T11:58:19+11:00

FAQs

Can I have missing teeth?2021-10-07T13:50:31+11:00

In some instances, yes. We will assess your case. Start with a free online assessment.

Can I be treated if I have a permanent retainer?2021-09-25T11:11:41+10:00

Your permanent retain should be professionally removed prior to taking an impression.

Can I be treated if I have a dental implant?2021-09-17T14:52:37+10:00

Yes, but only in certain situations. An oral examination will determine if SmartSmileCo treatment is suitable for you, but start with a free online assessment.

Can I be treated by SmartSmileCo internationally?2021-10-07T13:51:12+11:00

Yes. We have clinics available in several countries, however if one is not nearby you can order an Impression Kit.

What is the minimum and maximum age?2021-09-25T11:17:21+10:00

The minimum age requirement is 18 years old. There is no maximum age but the older you are the more difficult it is to move your teeth.

Are SmartSmileCo SuperClear aligners suitable for me?2021-09-25T11:18:13+10:00

To find out if SmartSmileCo can help improve your smile start by doing our free online assessment. Next, either order a home Impression Kit or book an appointment at one of our clinics where we scan your teeth, take photos and carry out an evaluation to determine if you can be treated. SmartSmileCo can treat most conditions. These include closing spaces between teeth, crowding, rotations, and some bite corrections. If we cannot treat your case, we’ll refund you the cost of your home Impression Kit.

What support do I get during my treatment?2021-09-25T11:19:23+10:00

SmartSmileCo will regularly contact you during your treatment with reminders, tips and encouragement. We are contactable 7 days a week via messenger or email at support@smartsmileco.com.

What do I do if my aligner breaks?2021-09-25T11:24:04+10:00

If your aligner breaks contact us immediately and we’ll assess the best course of action.

Is there a money back guarantee?2021-09-25T11:29:46+10:00

If we are not able to provide you with a treatment plan, we will refund payment for your Impression Kit.

How do I know if SmartSmileCo is right for me?2021-09-25T11:31:23+10:00

At SmartSmileCo we can treat over 80% of cases. You can do our free online assessment for an initial indication then either order a home Impression Kit or visit a clinic. We will let you know if you are a good candidate. If you’re not, we’ll refund the full price of your home Impression Kit. You have nothing to lose, only a smile you’ll love to gain.

Can I use insurance to pay for the treatment?2021-09-25T11:34:38+10:00

Yes. If your dental plan provides orthodontic benefits you may be reimbursed directly from your insurance company.

Do you offer an affordable payment plan?2021-09-25T11:37:23+10:00

Yes! Getting the smile you love shouldn’t be hard. This is why you can pay in two easy ways. You may design your own payment schedule (location dependent) or securely pay it all in one easy payment with your credit card or via PayPal.

Which forms of payment are accepted?2021-09-25T11:43:10+10:00

You can securely pay with your credit card, PayPal or through flexible finance options.

Is my evaluation process refundable?2021-09-25T11:44:11+10:00

SmartSmileCo treatment is not appropriate for everyone. If we identify that you are not a suitable candidate for SmartSmileCo treatment you will receive a full refund on your home Impression Kit.

How much does it cost?2021-09-25T11:45:14+10:00

To find out how your teeth will look, and decide if you want to smarten your smile, you need to order an Impression Kit or book an assessment at a clinic. Once you are happy with your treatment plan, you can get started from $1,999, or $31 per fortnight. This is up to 70% less than other clear aligner systems. You will also receive a set of retainers worth $95, absolutely free!

What is the “Smile for Life” Guarantee?2021-09-25T11:46:35+10:00

We guarantee your new smile while you continue to care for it. If at any time after your treatment your teeth move out of alignment, we’ll straighten them again at no additional cost. You are required to comply with post treatment care.

Learn More

What is the Treatment Guarantee?2021-09-25T11:47:29+10:00

During your plan, if your teeth are not moving you’ll be eligible for additional aligners if you:

  • Wear your aligners every single day as directed; and
  • At the indicated check-in times, upload photos of your teeth while holding them slightly apart and wearing both your aligners and cheek stretcher.

If you are using our SmileSoother product to help your teeth ease into position and reduce any aches, you will also need to use it properly for the prescribed 10 minutes a day, every day.

What is the Impression Kit Money Back Guarantee?2021-09-25T11:49:09+10:00

SmartSmileCo’s mission is to make people smile more, every day. One way we make you smile is through our Impression Kit Money Guarantee. When you buy a home Impression Kit, orthodontic professionals use world-class precision technology to assess whether they can create a treatment plan that suits you. If the orthodontic team assess that they can’t deliver the results you deserve, you will be refunded the price you paid for your Impression Kit.

How do I get started?2021-09-25T06:34:17+10:00

Getting started is easy. Simply order an impression kit or book an assessment. That’s it! The journey to your perfect smile has already begun. Remember, we’ll always be there to help you along the journey.

How do I know what my final result will look like?2021-09-25T09:57:59+10:00

Before you progress with treatment you will be provided with a 3D preview of your teeth after treatment.

How long will it take to receive my aligners?2021-11-17T05:39:26+11:00

After we receive your impressions or scan it will take a few days to create your digital treatment plan. You will then be provided with a 3D preview and once you decide to proceed with treatment, on average, it will take 10 days to receive your aligners.

To ensure that the process happens as quickly, make sure you get your impressions back to us or book your assessment as soon as possible and respond quickly to your treatment plan. If you have any questions contact us.

Are SmartSmileCo aligners straight cut or scalloped?2021-09-25T11:53:08+10:00

Unlike most other aligners, SmartSmileCo SuperClear aligners are scalloped. This means they are more comfortable, fit your mouth better and cause less irritation to your gums and cheeks. They are also near invisible while wearing.

Why do I need aligners for my upper and lower teeth?2021-09-25T11:54:31+10:00

Your teeth are designed to fit into each other perfectly. If you move one set of teeth you usually need to move the others as well. If you don’t, they will not align with each other and cause further problems.

What are the SmartSmileCo aligners and retainers made of?2021-09-25T11:57:18+10:00

SmartSmileCo aligners and retainers use our SuperClear material that are custom-made, lightweight, clear plastic. They are smooth, comfortable, BPA-free and phthalate-free, and are hardly visible. They are shaped to your gum line so won’t not irritate your cheeks and gums like traditional braces or other aligners.

What are SuperClear aligners?2021-09-25T11:58:21+10:00

SuperClear aligner are custom-made, lightweight, clear BPA-free plastic aligners that progressively move your teeth to give you your perfect smile.

How do SmartSmileCo SuperClear aligners work?2021-09-25T11:59:49+10:00

SmartSmileCo’s SuperClear aligners use clear aligner technology to slowly move your teeth. Based on the impressions you take at home or the scan taken in clinic, our orthodontic team create a smile that is all your own. We use a digitally created treatment plan to make sure your teeth move into place perfectly. Your SmartSmileCo treatment plan comes with the number of custom aligners that each move your teeth safely, little, by little. You wear each set of aligners for 2 weeks before progressing to your next set until your teeth not only look great but function perfectly as well.

How long does it take to fix my smile?2021-09-25T12:00:33+10:00

Everyone is different. Depending on your case, it can be as little as 3-6 months.

What makes SmartSmileCo better?2021-09-25T12:02:57+10:00

Smarter Plans: We fix smiles that others can’t.

We won’t waste your time. Our treatment plans are able to fix over 80% of cases. Unlike other companies, we’ve got you covered.

Smarter Tech: Precision engineered SuperClear technology

SmartSmileCo SuperClear are world-class precision engineered, shaped to fit your mouth better and are the clearest on the market.

Smarter Support: A team of dentists with the world’s best monitoring system.

We offer you a team of orthodontically trained dentists paired with ground-breaking remote monitoring technology to keep you on track.

What are clear aligners?2021-09-25T12:56:29+10:00

Clear aligners are the new alternative to braces made from BPA-free clear plastic. They are custom made to fit your teeth, gradually moving the position of your teeth to make them straight. Unlike braces, you can remove them and put them back on as you want.

How do I know if SmartSmileCo treatment is right for me?2022-01-19T03:30:48+11:00

SmartSmileCo is capable of treating over 80% of orthodontic conditions. You can receive an initial indication with the free online assessment. After you provide your impressions with our dental mold kit or you visit a clinic, our orthodontic professionals use cutting-edge precision technology to assess whether our treatment plans suit you. If the orthodontic team assess that they can’t deliver the results you deserve, we’ll refund the full price of the dental impression kit.

What is the Impression Kit Guarantee?2022-01-19T03:31:42+11:00

If our orthodontic team can’t create you a treatment plan, you will be refunded the price you paid for your impression kit. You are required to do our free online assessment before purchasing for the guarantee to apply.

Will I be able to see what my teeth will look like at the end of the treatment?2022-01-11T23:10:14+11:00

Yes. We turn your impressions into a 3D interactive preview of how your teeth will progress throughout the treatment.

What if my impressions are not perfect?2022-01-19T03:33:19+11:00

Our home Impression Kit gives you 3 sets of impressions for both your top and bottom teeth. Follow our comprehensive guide and watch our video. Once you do your first impression send us images of them and we will provide you additional guidance on how to provide better impressions of your teeth. If you still have problems, we’ll send out another kit, all you have to do is cover shipping.

You can also contact our patient care team for additional help.

How long will it take to receive my aligners?2022-01-19T03:34:11+11:00

About 10 days. Once we receive your dental impressions and photos, we will send your aligners to you in about 10 days.

How long does it take to receive my treatment plan?2021-09-25T11:03:18+10:00

Once we receive your impressions and photos you will receive your custom 3D interactive treatment plan in 2 to 3 days.

Can I use whitening if I am pregnant or nursing?2021-11-17T05:38:55+11:00

While it is a low risk, it is also best to avoid whitening treatment while pregnant or nursing.

Is this process safe for my teeth?2021-09-25T10:44:33+10:00

A glass of orange juice has a similar effect on the teeth as Premium Whitening. As Premium Whitening takes place while you sleep it can be gentler than the concentrated gel used at a dentist’s office, which needs to take place over a much shorter time.

Key ingredients:

Glycerin, Water, Urea Peroxide, Propylene Glycol, Xanthan Gum, Sodium Citrate, Menthol, Sodium Phytate, Carob Gum, Salicylic Acid, Sodium Silicate, Xylitol, Tetrasodium Pyrophosphate.

Is the whitening process over after a single use or is it done in stages?2021-09-25T10:48:54+10:00

Use for 3 to 14 consecutive nights until the desired whiteness is attained. Premium Whitening comes with 2 separate gel tubes. You may feel 1 is enough and keep the second for later.

Depending on your enamel quality and lifestyle habits you may or may not need an annual top up. This professional product doesn’t require ongoing use, it gives longer lasting results than non-premium products.

During my treatment, when is the best time to start the premium teeth whitening?2021-09-25T10:53:59+10:00

Premium Whitening treatment can start at any time during or after your treatment. However, if your teeth are crowded and covering each other, it may be best to wait until all the surfaces can be reached by the whitening gel to achieve a more uniform result.

How long can I keep the Premium Whitening?2021-09-25T10:54:57+10:00

Store the Premium Whitening in the fridge until you’re ready to use it. If stored appropriately can be kept for at least 1 year.

Who should get the Premium Whitening?2021-09-25T07:56:56+10:00

Only those who are undergoing treatment with clear aligners or have retainers should use Premium Whitening.

How do I use it?2021-09-25T07:57:47+10:00

A simple 3-step whitening process:

STEP 1 Brush your teeth and apply desensitizing solution to your teeth.

STEP 2 Apply a small amount of the whitening gel in your aligners.

STEP 3 Place aligners in the mouth as normal, and whiten your teeth while you sleep.

Can I use whitening if I am pregnant or nursing?2021-11-17T05:38:39+11:00

While it is a low risk, it is also best to avoid teeth whitening treatment while pregnant or nursing.

Is it safe for sensitive teeth?2021-09-25T10:40:01+10:00

SmartFoam 3-in-1 is designed for sensitive teeth. It is gentle and effective but, as always, use as instructed.

How often should it be used?2021-09-25T10:18:26+10:00

SmartSmileCo suggests SmartFoam 3-in-1 is used 2 times a day during treatment, morning and night. For retainers, use SmartFoam 3-in-1 every night. Don’t use more than 4 times per day.

How does it work?2021-09-25T10:20:41+10:00

SmartFoam 3-in-1 safely and gently whitens your teeth, freshens your breath and cleans your aligners. One bottle lasts approximately 30 days.

Can I use the Smart Desensitising Pen if I am pregnant or nursing?2021-09-25T09:59:22+10:00

While it is a low risk, it is also best to avoid all whitening treatment while pregnant or nursing.

How does the Smart Desensitising Pen address sensitivity?2021-09-25T10:00:55+10:00

The Desensitising Pen plugs the orifices of dentinal tubules during whitening.

What is the Smart Desensitising Pen and how do I use it?2021-09-25T10:01:35+10:00

The Smart Desensitising Pen is an optional treatment for customers for those with extra-sensitive teeth.

If you have sensitive teeth use the pen the same as the whitening gel 15 minutes before starting the session, rinse and proceed with whitening. It can also be used after the whitening session, then you don’t have to rinse it out.

We recommend its use at night so it’s not countered with fluids or food.

How does the Premium Whitening address sensitivity?2021-11-17T05:34:04+11:00

The Desensitising Pen plugs the orifices of dentinal tubules during whitening.

Does teeth whitening cause sensitivity or any side effects?2021-09-25T10:03:07+10:00

Some people experience sensitivity when whitening their teeth, this is normal. If your teeth do become sensitive, you may reduce how regularly you whiten or reduce the treatment duration. Sensitivity should disappear completely within 1-3 days after completing the treatment.

If you spread whitening gel on your gum irritation can also occur. This will disappear shortly after treatment. Vitamin E oil on the affected area may help.

For those who do suffer from extra teeth sensitivity, a Desensitising Pen is available for use.

Can I whiten caps, crowns, fillings, or veneers?2021-09-25T10:03:49+10:00

Only enamel will be whitened, not crowns, caps, fillings or veneers. If there are stains they will come off but the original colour of the filling, cap, veneer or crown will not be change.

Can I use whitening if I am pregnant or nursing?2021-11-17T05:38:26+11:00

While it is a low risk, it is also best to avoid whitening treatment while pregnant or nursing.

What are the key ingredients?2021-09-25T10:04:57+10:00

Glycerin, Water, Urea Peroxide, Propylene Glycol, Xanthan Gum, Sodium Citrate, Menthol, Sodium Phytate, Carob Gum, Salicylic Acid, Sodium Silicate, Xylitol, Tetrasodium Pyrophosphate.

Is this process safe for my teeth?2021-11-17T05:39:32+11:00

Yes. A glass of orange juice has a similar effect on the teeth.

Is the whitening process over after using a single Smart Whitening Pen?2021-11-04T04:37:51+11:00

It depends on your enamel quality and lifestyle habits. Some teeth whitening products can show dramatic results in just a few days, while others can take a couple of months. The majority of people will be able to whiten their teeth within 1-2 weeks.

During my treatment, when is the best time to start using the Smart Whitening Pen?2021-09-25T10:07:54+10:00

You can start using the Smart Whitening Pen at any time during or after your treatment. However, if your teeth are crowded and covering each other, it may be best to wait until all the surfaces can be reached by the whitening gel to achieve a more uniform result.

How long can I keep the Smart Whitening Pen?2021-09-25T10:08:31+10:00

When stored in a cool dry location the shelf life is generally 12-24 months.

Who should use the Smart Whitening Pen?2021-09-25T10:09:18+10:00

Those who want whiter teeth or want to prevent stains from settling should use the Smart Whitening Pen.

People under the age of 18, who are pregnant, have health problems, periodontal disease or gums that are in poor condition, overly sensitive teeth, wear braces, had recent oral surgery, decayed teeth, have roots exposed, have colitis, have jaw problems, or are allergic to items inside the gel should not use this product.

It remains the user’s responsibility to ensure they are not allergic to any of the ingredients before using.

Title